Club Contact Information

How do I contact my Club?

To find a club’s phone number, address, or General Manager’s contact information, please use our club locator on Ballyfitness.com to find a link to your club’s profile page.

 

General Manager Contact Information

I had a great experience or I had a negative experience at a Bally club. Who should I contact to tell about my good or bad experience at Bally?

Please contact the General Manager of your club to make sure they are aware of your feedback. To find your General Manager's phone number and email address, use our club locator and link to your club’s profile page. If for some reason you do not hear back from your General Manager in a timely manner, please do not hesitate call the Member Support Center at 866-402-2559 and we will pass the information along.

 

Member Support Center Contact Information

I've tried to call the Member Support Center at 866-402-2559, but the hold time was too long. What should I do now?

We're in the process of revamping our Member Support Center to significantly decrease the hold time and increase the number of ways our Members will be able to contact us. We apologize for any inconvenience. You can also reach out to us via:

  • Email: You can email us using this form.
  • Automated Call Line: You can also call the Member Support Center using our automated number at 866-638-1323 to make a payment, renew your membership or obtain a new membership card.

What are the hours for the Member Support Center? What is the best time to talk with a representative at the Member Support Center?

The Member Support Center is open for your calls:

  • Monday thru Friday, 6 am to 7 pm Pacific Standard Time
  • Saturday, 6 am to 1 pm Pacific Standard Time
  • Sunday, we are closed
The best time to phone is during early morning hours or during business hours 10 am to 2 pm. Peak hours at the Member Support Center are after 3 pm.

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and questions.

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